Privacy Policy

Edunirva (“we,” “our,” “us”) operates this website and provides NEET UG counselling guidance and related advisory services. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.

By accessing our website or purchasing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect personal information when you:

  • Fill out enquiry or registration forms

  • Book counselling services

  • Subscribe to updates

  • Make a payment

This may include:

  • Full name

  • Email address

  • Phone number

  • NEET rank and academic details (if voluntarily provided)

  • Billing information

  • Transaction reference details

We do not store or collect full credit/debit card numbers, CVV, or net banking credentials.

B. Automatically Collected Information

When you use our website, we may automatically collect:

    • IP address

    • Browser and device type

    • Pages visited

    • Date and time of visit

    • Cookies and usage data

2. How We Use Your Information

We use your information to:

    • Provide NEET UG counselling guidance

    • Process payments securely

    • Respond to enquiries and support requests

    • Send service-related updates

    • Improve our website and services

    • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Payment Processing

All payments on our website are processed through secure third-party payment gateways such as Razorpay.

    • We do not directly collect or store sensitive payment details such as card numbers, CVV, OTPs, or banking passwords.

    • Payment information is processed securely by the payment gateway in accordance with their privacy and security standards.

    • We only receive transaction confirmation and reference details necessary to complete your order.

Users are advised to review Razorpay’s Privacy Policy separately for further details regarding payment data handling.

4. Data Sharing & Disclosure

We may share information only:

    • With trusted service providers (such as payment processors or hosting providers)

    • When required by law or legal process

    • To prevent fraud, misuse, or security threats

We ensure third-party service providers maintain appropriate security standards.

5. Data Security

We implement reasonable security measures including:

    • SSL encryption (HTTPS)

    • Secure hosting infrastructure

    • Restricted administrative access

While we strive to protect your information, no online system can guarantee complete security.

6. Data Retention

We retain personal information only for as long as necessary to:

    • Provide counselling services

    • Complete financial transactions

    • Maintain required accounting records

    • Comply with applicable laws

7. Cookies Policy

We may use cookies and similar tracking technologies to:

    • Improve user experience

    • Analyse website traffic

    • Enhance performance

Users can disable cookies through browser settings if preferred.

8. User Rights

You may:

    • Request access to your personal data

    • Request correction of inaccurate information

    • Withdraw consent for marketing communications

    • Request deletion of data where legally permissible

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected with a revised “Last Updated” date.

Continued use of the website constitutes acceptance of the updated policy.

11. Contact Information

For any privacy-related concerns, please contact:

Edunirva
Email: support@edunirva.com
Website: www.edunirva.com
Address: 2/91 rajkishori sadan, Road no.2 indrapuri, Near baba chowk, Patna (800024)

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